"I came in contact with a military veteran approximately 80 years old, who was seeking help due to the heat in his apartment not working. The male had made a complaint to the property management and had a work order to be created for the repair of the heat in his apartment unit, though it had not been completed before the weekend. The male had attempted to call the afterhours number for the property and called the Community Action Center, who oversees the apartments he lives in. The male told me he was cold, and did not have the funds to purchase a heater while he waited for the property management to fix his. The male told he had metal plates in his leg due to being in the military and was struggling in the cold. At the time of contact with the male, it was approximately 40 degrees outside with a cold breeze. The male had two more days until it was business hours again to attempt to reach management about the heat again. I attempted to call them myself and was unable to speak with anyone. I then decided to purchase the male a space heater for his apartment until his heating could be fixed. The male was surprised when I arrived with a heater in hand but immediately thanked me for getting one. It was not his fault the management did not fix the heater before ending their workweek, and it felt good to help someone make it through the weekend without being cold." - Officer A. St. Andre